Urgent Covid-19 Practice Policy
As a practice we are aware that we have a responsibility to our staff, our clients and our patients. With the current pandemic we have to ensure that we can provide our services to the best of our abilities there are limitations in place beyond our control.
We are remaining open for emergency appointments and sick patients, as well as medicines collections. We are cancelling all non urgent appointments and awaiting clarification on primary vaccination courses and equine vaccinations. We will be delaying all cat and dog booster vaccinations and have been assured by the vaccination company that there is a window of delay that will not require a restarted vaccine course.
We may have to work around individual branch closures due to isolation or staffing requirements if the situation arises – we will be utilizing social media as far as we can to keep clients informed.
We are implementing measures to limit exposure where we can but do need our clients to help us and distancing where possible and good hygiene will remain key. We are aiming to see as few clients in the practice as possible and only seeing animals in cases of illness and emergency.
We are taking payments over the phone where ever possible to limit contact.
Our staff will be cleaning all risk areas repeatedly throughout this period of uncertainty. As a health care provider hygiene has always been important, but we are increasing cleaning levels further.
If you are showing any symptoms of Covid-19 or have been in contact with anyone showing symptoms, please do not attend the practice in any way. In these circumstances, please contact the practice for advice and where possible arrange for a friend or pet taxi service to attend the practice on your behalf.
We would also advise that anyone self isolating for their own protection should also consider their options where ever possible. We can limit contact with our staff and other members of the public but can in no way guarantee zero transmission risk.
We will be asking all clients, where ever possible, to phone us from their car on arrival at the practice rather than immediately entering. We will confirm the mobile number you have with you and will request that you stay outside until you are called with instruction.
We would then request that anyone with a dog weighs them as they come into the practice and can go directly into the consult room.
For repeat prescriptions we are technically still governed by the same laws and regulations, however we are applying a common sense approach to this and may just arrange a discussion over the phone to make clinical decisions. Controlled drugs are still limited in the prescribing volumes and frequencies. If you are under self isolation you can send an autherised person over the age of 18 to collect your medication. We are currently unable send controlled medications in the post however we may be able to arrange deliveries at cost.
For non-controlled prescription medications we would suggest that higher risk persons or people wishing to attend the practice less regularly may request a larger volume of medication to be prescribed. The volumes will still fall under our standard guidance with dispensing quantities and time periods. We can post non controlled medications out to clients via royal mail, this will be charged at cost and will be sent requiring a signature to confirm receipt, we cant be sure of delivery times on this, we may be able set up a courier service if needed.
PLEASE ALLOW UP TO 72 HOURS FOR MEDICINES ORDERS.
As the situation evolves we will continue to update our policies – but currently we are on an emergency based system.